Overview

We’ll be conducting routing maintenance on production environments, to improve our platform overall reliability. In the process, we’ll also upgrade Horizon and Stream to the latest LTS versions.

Impact

It is expected that a few minutes of downtime might cause some enrollments to fail during the maintenance. This downtime will be limited to a few minutes per instance, not to the whole maintenance window.

Additionally, for compatibility reasons, we will drop support for reaching Stream from an Horizon instance using the http://stream:9000 endpoint. Instead, the public endpoint (stream.customer.cloud.evertrust.io) should be used. This update will require no change from your end, as a database upgrade script will run and automatically update the affected PKI connectors. If you automated PKI connectors provisioning, you’ll have to update your provisioning script to prevent the update from being rolled back.

Post-Maintenance

Once the maintenance is complete, all services will automatically resume with the updated configurations. If you experience any issues after the maintenance, please contact our support team.
We appreciate your patience during this maintenance window. These updates will help ensure a more robust and consistent runtime environment.